The Advice Centre
The Advice Centre is an advice, information and representation service provided by the SRC for all Glasgow University students.
The Advice Centre offers free and confidential advice on a wide range of subjects. For example:
- Benefits and Tax Credits
- Council Tax
- Employment Rights
- Financial Support for Students
- Income Tax/National Insurance
- Health Issues
- Housing Issues
- Money Advice
We may also be able to represent you with regard to:
- Academic Appeals
- Formal Complaints
- Student Conduct Issues, including Plagiarism
We will do our best to offer assistance on any other difficulties you might experience. If we can’t help, then we’re sure to know someone who can.
You will find a variety of leaflets and claim forms available in The Advice Centre waiting area.
Where To Find Us
The Advice Centre is located on the ground floor of the McIntyre Building (next to the University Main Gate), and is staffed by professional and experienced advice workers.
The Advice Centre will be closed on Monday 13th and Tuesday 14th August 2018 to enable staff to attend training. We will re-open on Wednesday 15th August as normal.
Standard opening times:
Monday – Friday 11:30am – 4pm
Please note that these may vary dependent on staff commitments. Please call if planning a long journey to see an adviser.
If you need urgent help when the advice centre is closed, please see our Out of Hours and Emergency Help webpage for a list of contacts.
How to Contact Us
You can call in to The Advice Centre any time during opening hours. You don’t have to make an appointment. All discussions with the advice workers are in complete confidence.
Tel: 0141 330 5360
Or, you can fill in the contact form below. Please remember we don’t have access to your University records (e.g. MyCampus) so make sure you include any relevant information, (including if you’ve spoken to anyone else about the issue already).
Out of Hours and Emergency Help
If the Advice Centre is closed, you need help straightaway, and you're not sure where to turn, we have a list of contacts and links which may be useful.
Privacy Notice - The Advice Centre
New data protection laws came into force on 25th May 2018. This privacy notice outlines how the Advice Centre processes your personal data given as part of an advice enquiry.
Using the Advice Centre
The Advice Centre provides information to enable you to make informed decisions about whatever problem you are facing. Our advice team are professional, experienced advice workers. We deal with a wide range of subjects and if we are not able to deal with your enquiry we will try to find someone who can. We can also provide advocacy and representation in certain circumstances. If you are unsure whether we can deal with your enquiry, just ask us.
We acknowledge that clients from time to time find themselves in stressful or upsetting situations, and this can cause people to act out of character. In many cases, a client’s anger is directed not at the Advice Centre but at the University, landlord, or other agency. However, in some cases clients display unacceptable behaviour towards Advice Centre staff.