Complaints Policy

It is important that we know when someone is unhappy with a service they have received or the work that we do. 

Ideally we would like to resolve matters straight away on an informal basis, though we recognise that this is not always possible. Our complaints procedure sets out the mechanism for a formal complaint and can be downloaded here: GUSRC Complaints Procedure

The procedure for dealing with a complaint received from any person or organisation concerning their interaction with GUSRC is outlined in the linked PDF. GUSRC undertakes to treat all complainants fairly and in line with its Equality and Diversity Policy.