Contacts

Here is a full list of SRC contact details and service opening times.

Glasgow University Students’ Representative Council

McIntyre Building
University Avenue
GLASGOW
G12 8QQ

Tel: 0141 330 5360
Fax: 0141 846 0007
Email: enquiries@src.gla.ac.uk or use our Contact Us form.

Welcome Point Opening Times:

Monday – Friday: 9am – 5pm

The self service photocopiers are available outside of these hours but any other services such as binding and faxing are not.

Accessibility

An accessibility guide for the John McIntyre Building is available at DisabledGo:
DisabledGoLogo

Advice Centre

Currently with restrictions we can offer you an online appointment via Zoom or Teams.

To make an appointment please contact us on the email or phone number below. Appointments are for a maximum of half an hour each time – if it takes longer to resolve the issue we can make another appointment with you.

The Advice Centre are currently not taking face-to-face appointments but please bear in mind, if you are visiting the McIntyre Building, to make use of any SRC Service, physical distancing and hygiene measures are in place, and you will be asked to wear a face covering wherever possible

Advice Centre Opening Times:

Monday – Friday: 11:30am – 4pm
Tel: 0141 330 5360
Email: advice@src.gla.ac.uk

Bookshop

Due to social distancing measures related to Covid-19, the Bookshop has moved to a click and collect service. This will be available from the 17th May, 2021.

You will still be able to buy, sell and uplift books. Please follow the instructions outlined here to do so. You will also still be able to collect funds for sold books via the Welcome Point, although we would prefer that you request a bank/PayPal transfer for any funds you are due.

If you do wish to collect your funds in person, you must book a time to do so. This can be arranged by emailing bookshop@src.gla.ac.uk
For more information on the Bookshop’s services, please click here 

Tel: 0141 330 5360
Email: bookshop@src.gla.ac.uk

Nightline

Nightline is open throughout the academic year between the hours of 7pm and 7am.

Tel: 0141 334 9516
Email: asknightline@src.gla.ac.uk
Online chat: www.gunightline.org

Complaints

It is important that we know when someone is unhappy with a service they have received or the work that we do. Ideally we would like to resolve matters straight away on an informal basis, though we recognise that this is not always possible. Our complaints procedure sets out the mechanism for a formal complaint and can be downloaded here: GUSRC Complaints Procedure

Email: complaints@src.gla.ac.uk

Unacceptable Behaviour

We acknowledge that people from time to time find themselves in stressful or upsetting situations, and this can cause them to act out of character. In many cases, a service-user’s anger is directed not at GUSRC, but at the University, landlord, or other agency. However, in some cases students display unacceptable behaviour towards GUSRC staff or sabbatical officers. Our Unacceptable Behaviour policy sets out how we handle physical or verbal abuse as well as unreasonable demands.