Contacts

Here is a full list of SRC contact details and service opening times.

Glasgow University Students’ Representative Council

IMPORTANT: Our current face-to-face activities are reduced in line with the current COVID-19 government guidelines. We will be updating our pages as the restrictions are changed.

McIntyre Building
University Avenue
GLASGOW
G12 8QQ

Tel: 0141 330 5360
Fax: 0141 846 0007
Email: enquiries@src.gla.ac.uk or use our Contact Us form.

Welcome Point Opening Times:

Monday: 9:30am – 5pm
Tuesday – Thursday: 9am – 5pm
Friday: 9am – 4:00pm

The self service photocopiers are available outside of these hours but any other services such as binding and faxing are not.

Accessibility

An accessibility guide for the John McIntyre Building is available at DisabledGo:
DisabledGoLogo

Advice Centre


Currently with restrictions there are some face-to-face appointments in our offices in the McIntyre Building, or we can offer you an online appointment via Zoom or Teams.

To make an appointment please contact us on the email or phone number below. Appointments are for a maximum of half an hour each time – if it takes longer to resolve the issue we can make another appointment with you. Please note if you are visiting the McIntyre Building, physical distancing and hygiene measures are in place, and you will be asked to wear a face covering wherever possible.

Advice Centre Opening Times:

Monday – Friday: 11:30am – 4pm
Tel: 0141 330 5360
Email: advice@src.gla.ac.uk

Bookshop

Due to social distancing measures related to Covid-19, the Bookshop has moved to a click and collect service. Currently we are unable to accept books for sale, but we will update our site once government guidelines change.

You will still be able to buy and uplift books. Please e-mail us in advance to do this. You will also still be able to collect funds for sold books via the Welcome Point, although we would prefer that you request a bank/PayPal transfer for any funds you are due. You will be able to collect between 9.30am and 3.30pm, Monday to Friday.

Tel: 0141 330 5360
Email: bookshop@src.gla.ac.uk

Nightline

Nightline is open throughout the academic year between the hours of 7pm and 7am.

Tel: 0141 334 9516
Email: asknightline@src.gla.ac.uk
Online chat: www.gunightline.org

Complaints

It is important that we know when someone is unhappy with a service they have received or the work that we do. Ideally we would like to resolve matters straight away on an informal basis, though we recognise that this is not always possible. Our complaints procedure sets out the mechanism for a formal complaint and can be downloaded here: GUSRC Complaints Procedure

Email: complaints@src.gla.ac.uk

Unacceptable Behaviour

We acknowledge that people from time to time find themselves in stressful or upsetting situations, and this can cause them to act out of character. In many cases, a service-user’s anger is directed not at GUSRC, but at the University, landlord, or other agency. However, in some cases students display unacceptable behaviour towards GUSRC staff or sabbatical officers. Our Unacceptable Behaviour policy sets out how we handle physical or verbal abuse as well as unreasonable demands.