Contacts

Here is a full list of SRC contact details and service opening times.

Glasgow University Students’ Representative Council

John McIntyre Building
University Avenue
GLASGOW
G12 8QQ

Tel: 0141 330 5360
Fax: 0141 330 2907
Email: enquiries@src.gla.ac.uk or use our Contact Us form.

Welcome Point Opening Times:

Monday: 9:30am – 5pm
Tuesday – Thursday: 9:00am – 5pm
Friday: 9:00am – 4:00pm

The self service photocopiers are available outside of these hours but any other services such as binding and faxing are not.

Accessibility

An accessibility guide for the John McIntyre Building is available at DisabledGo:
DisabledGoLogo

Advice Centre

Tel: 0141 330 5360
Email: advice@src.gla.ac.uk

Advice Centre Opening Times:

Monday – Friday 11:30am – 4pm

Please note that these may vary dependent on staff commitments. Please call if planning a long journey to see an adviser.

You can call in to The Advice Centre any time during opening hours. You don’t have to make an appointment. All discussions with our advice workers are in complete confidence.

Bookshop

Tel: 0141 330 5360
Email: bookshop@src.gla.ac.uk

Bookshop Opening Times:

The bookshop is currently closed for the summer until 7th September when normal normal term-time opening hours will resume. While the bookshop is closed you can still buy and sell books from the SRC Welcome Point. Please email with titles you wish to sell in advance.

Monday-Thursday: 10am – 4pm
Friday: 10am – 3:30pm

Nightline

Nightline is open throughout the academic year between the hours of 7pm and 7am.

Tel: 0141 334 9516
Email: asknightline@src.gla.ac.uk
Online chat: www.gunightline.org

Complaints

It is important that we know when someone is unhappy with a service they have received or the work that we do. Ideally we would like to resolve matters straight away on an informal basis, though we recognise that this is not always possible. Our complaints procedure sets out the mechanism for a formal complaint and can be downloaded here: GUSRC Complaints Procedure

Email: complaints@src.gla.ac.uk

Unacceptable Behaviour

We acknowledge that people from time to time find themselves in stressful or upsetting situations, and this can cause them to act out of character. In many cases, a service-user’s anger is directed not at GUSRC, but at the University, landlord, or other agency. However, in some cases students display unacceptable behaviour towards GUSRC staff or sabbatical officers. Our Unacceptable Behaviour policy sets out how we handle physical or verbal abuse as well as unreasonable demands.