German Speaking Customer Service Assistant

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA’s. You will assist other customer service associates with administrative duties. You will […]

Motherwell 40 hours per week Hourly wage: £12 01-10-2017

To apply email Malgorzata Rdest at malgorzata.rdest@honeywell.com

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA’s. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Help Honeywell be the customer’s top choice by delivering excellent customer care.
Build up your business acumen while learning to address customer needs.
Be part of the team that is solving complex problems for the customer.

YOU MUST HAVE

High School Diploma, or equivalent. Some experience in the field.
Be fluent in German both written and spoken

WE VALUE

An ability to learn quickly
An attention to detail
A bias for action
An ability to work in a team
A commitment to discovering ways to improve service